Palm Food Booking Policy
Palm is open for food bookings between: 12pm and 6pm – Sunday to Thursday, 12pm and 8pm Friday and 11am till 8pm on Saturday.
We are able to accommodate a particular number guests within each half hour period in order to ensure that you receive the best level of service from us, and we do ask that once you have secured a reservation at a particular time that you adhere to that time.
We strongly recommended that groups of over 6 people reserve a table in advance by contacting the team directly by emailing: hello@palmchester.com
If a reservation is made then the table is yours for the whole of service and we do not normally ask you to vacate a table. However, should you arrive more than 15 minutes after your booking time without forewarning, then you may lose your table to another group.
Deposits
Deposits are required for particular bookings at Palm. Details about which reservations require an upfront deposit are stipulated when making a booking. Customers are able to pay deposits at the time of booking by following the instructions given when making a reservation.
Deposits are charged per person on the booking and will be redeemed against food only on your bill.
Forfeited deposits for cancellations reflect the cost incurred by Palm in terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.
Cancellation Policy
Palm relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations.
Palm is an independent business with no affiliation or links to other businesses. Should a local event be canceled (eg. concert, horse racing or sporting event) the individual cancellation policy of Palm Cocktail Bar & Eatery still stands.
Accordingly, the following applies:
1. For all bookings, you must notify us of a cancellation or any changes to the number of guests at least 72 hours prior to your booking.
2. Any bookings cancelled within 72 hours of reservation date will forfeit the deposit.
3. For any bookings which fail to turn up without any prior notice, the customer’s booking deposit will be forfeited.
